Customer Background

Our client is a global distributor of electronic components and services, providing a wide range of solutions for various industries. With a presence in over 140 countries, the company’s operations involve complex logistics and extensive collaboration among employees, suppliers, and partners.

  • Industry

    Supply chain

  • Technologies / Platforms / Frameworks

    Angular, .Net, Azure App Services, Azure PostgreSQL Server, MessageMedia

Challenges

Our client faced several challenges that hindered efficient collaboration, information sharing, and logistics processes:

  • Delayed shipments: Employees found it difficult to collaborate effectively due to fragmented communication channels. This lack of cohesive communication led to delays and inefficiencies in coordinating logistics operations, affecting timely shipments and inventory management.
  • Slower response times: Employees who were not on their direct payroll were difficult to reach and share information with. This disconnect often resulted in delays in communication and coordination, causing disruptions in the logistics process, such as missed shipment updates and slower response times to logistic issues.
  • Lack of secure knowledge sharing: There was no system in place to ensure that information was shared based on access levels, leading to potential security and confidentiality issues. This lack of controlled access made it difficult to ensure that the right personnel received the right information at the right time, impacting decision-making and efficiency in logistics management.

Solutions

Softweb Solutions adopted a comprehensive consulting approach to accurately understand their challenges and develop an effective solution. Our team of mobile and web developers developed a custom progressive web app (PWA). We incorporated a robust DevOps consulting approach to ensure seamless integration, continuous delivery, and efficient maintenance of the custom mobile app. The app was designed to be installed as a native web app, offering a seamless user experience with the following features:

  • User-friendly app: The PWA provided a user experience comparable to native mobile apps, making it intuitive and user-friendly.
  • Push and email notifications: The app included push and email notifications for logistic-related information, ensuring that employees were always informed of critical updates.
  • User registration and authentication: A robust user registration and authentication system was implemented to ensure secure access.
  • Content approval system: For enhanced security, an admin panel was developed to monitor and approve content and messages shared through the app, preventing unauthorized information dissemination.
  • Group management: The app allowed the creation of groups for streamlined communication. Users can send messages to the group, with the admin approving these messages before they were broadcast to the respective group(s).

For sending and receiving messages, our development team suggested using MessageMedia to leverage the following benefits:

  • Reliability and performance
  • Security and compliance
  • Consistency and centralization
  • Enhanced features and ease of integration
  • Cost efficiency
  • Support and maintenance

Benefits

  • Improved collaboration: The app centralizes communication and collaboration, making it easier for employees to connect and share information.
  • Enhanced communication: The app facilitated better communication with all employees, including those not on direct payroll, reducing delays and improving overall efficiency.
  • Secured information sharing: The access-based information sharing and content approval system ensured that sensitive information was shared securely and only with authorized personnel.
  • Real-time updates: Push and email notifications keep employees informed about logistic updates in real-time, enhancing operational efficiency.
  • User-friendly interface: The intuitive design of the PWA encourages widespread adoption among employees, ensuring that the solution was effectively utilized.
  • Efficient group communication: The group management feature allows for efficient communication within groups, ensuring that messages were approved by admins and broadcast accurately, enhancing team coordination and project management.
  • Streamlined logistics process: By providing real-time updates and centralized communication, the app significantly improves the logistics process. Employees can track shipments, receive instant notifications about changes or delays, and coordinate more effectively with suppliers and partners, leading to a more efficient and responsive logistics operation.
Diagram

Need more information?

Tell us what you are looking for and we will get back to you right away!