Customer Background

API Heat Transfer has been at the forefront of innovative and energy-saving heat transfer solutions for the last 130 years. With a reputation founded upon leading-edge technology, a wide range of products, and a staff of more than 1600 specialists globally, they provide solutions to industries worldwide. Their comprehensive range of products comprises a variety of heat exchangers like air-cooled, plate, pre-engineered standard-catalog, shell and tube, thermal systems, and tubing.

API Heat Transfer

  • Industry

    Mechanical/ Industrial Engineering

  • Technologies / Platforms / Frameworks

    Net Core 3.1, C#, Entity Framework, LINQ, Web API, AngularJs(10), Bootstrap, HTML5, Azure SQL Server, Azure Virtual Machines

Challenges

The company faced several operational bottlenecks due to legacy systems and manual processes as they impacted efficiency, accuracy, and collaboration:

  • Manual, error-prone product configuration – The reliance on manual processes for defining heat transfer products led to frequent errors, inconsistencies, and time-consuming revisions.
  • Inaccurate cost estimation – A disconnected costing process often resulted in delayed or inaccurate pricing, affecting quote reliability and profitability.
  • Inefficient operations – The absence of automation meant teams spent excessive time on repetitive tasks, diverting focus from strategic initiatives.
  • Lack of cross-team collaboration – Technical and business teams worked in silos, leading to misalignment in product definitions and pricing strategies.
  • Fragmented quote management – Outdated tools and manual quote handling made it difficult to maintain consistency and professionalism in client interactions.
  • Outdated legacy system – A desktop application with a legacy database presented multiple challenges, including limited scalability, and a cumbersome user experience.

Solutions

Our team of developers had thorough discussions with the client’s team to understand their processes and challenges in detail. To solve their challenges, we implemented a modernized, web-based product configuration and quoting app that transformed their workflow. The solution included:

  • Streamlined product definition: The solution helps the company with automated configuration that eliminates manual errors and enhances accuracy.
  • Real-time costing: Pricing is calculated dynamically during the configuration process, for competitive and accurate quotes.
  • Process automation for maximum efficiency: The new system reduces the time for manual processes, enabling the team to focus on innovation.
  • Seamless cross-team collaboration: The system enhances teamwork and ensures that technical and business teams collaborate in harmony, enhancing decision-making and alignment.
  • Centralized quote management: The new solution enables easy configuration and professional quote generation in multiple formats ensuring consistency and brand competence.
  • Technology modernization: Migrating from a legacy desktop application to a .NET Core web application improved performance, scalability, and usability.

Benefits

  • Decrease in configuration errors – Automation removed discrepancies and provided accurate product definitions.
  • Quicker quote creation – Streamlined processes and integrated costing resulted in faster turnaround times.
  • Increased profitability – Proper pricing and lower operating inefficiencies enhanced bottom-line performance.
  • More effective team coordination – A single, centralized platform bridged coordination between the technical and business teams.
  • Future-ready scalability – The modern architecture ensures adaptability for evolving business needs and global expansion.
Diagram

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