AR Field Service Management

Augmented reality solution for field service increases worker efficiency and minimizes service costs

Create an immersive environment with augmented reality in field service

Field service technicians are mostly on the move, working in all types of weather and remote locations. They need simple, fast, reliable access to the experts, guidance and the digital resources to accomplish their tasks. AR FSM is Softweb Solutions’ field service management application that has augmented reality offering capabilities such as:

AR overlays for access to information, remote assistance and communications
Field technicians get the ability to have two-way video or audio communication.
AR annotations can be sent on the device the field tech is using.
Real-time collaboration is possible between the technician and the subject matter expert sitting in a remote office.

Features of AR Field Service Management Application

Remote AssistanceThe field operations staff that needs help can stream what they are seeing in real-time to the SME located offsite and ask him for advice which increases remote resolution rates (RRR).

Access to ProceduresThe technician can view all the tasks related to the job work order, get on-job training, watch tutorials and get real-time data from other systems.

Product Assembly & DisassemblyDifferent products can be viewed in 3D to observe their assembly and disassembly processes. This helps in repairing faulty parts quickly using commands with hands-free experience.

Training Simulations for Field EngineersAR FSM can be leveraged to carry out AR simulations of hazardous conditions for improved training and onboarding. Your field engineers can be trained without risking their lives or expensive equipment.

Display Real-Time DataThe field service engineer can collaborate and view data of the equipment in real-time based on the voice command provided by the user.

3D Object IdentificationField service technicians can identify objects by scanning through a barcode and fetch the required information just in front of their headset.

Equipment Location TrackEngineers can easily navigate to find out the location of any equipment that requires maintenance in a plant where numerous pieces of equipment are installed.

Instant Access to Past Maintenance RecordsIf the field service technician needs to access the previous work done on an equipment, all he must do is quickly pull up the records on his headset.

Integration with Existing SystemsA field service engineer can retrieve information on their job work orders via voice commands instead of using paper-based instructions as the AR app can be fully integrated with existing systems.

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AR FSM for Field Technicians

Technicians get the ability to carry out hands-free visual collaboration while working on machines. The instructions a field technician receives from the SME are superimposed on his device’s field of view. AR FSM field engineers will be able to see overlays describing equipment status (pressures, temperature, etc.) as they move around the location when they use AR FSM.

AR FSM for Subject Matter Experts

SMEs can annotate and add 3D graphics to the technician’s AR headset or tablet. This helps the SME deliver real-time instructions to the technician. AR FSM helps subject matter experts to carry out knowledge transfer and share best practices. This can be done whether the technicians are in the field or in the classroom.

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