In any given organization, a multitude of suppliers, customers, vendors, and internal stakeholders may require access to product and service-related documentation at any given moment. Unfortunately, there are instances where help desk staff are unable to provide the required information promptly and accurately to end-users. As a solution, enterprises must establish an AI-powered content search chatbot.
It is not feasible for a customer service agent or help desk employee to cater to thousands of users concurrently; however, a chatbot has the capability to do so. An enterprise chatbot solution offers a broad range of services to users, such as product information, sales support, instant Q&A, personalized recommendations, and more. The availability of contextual information through a chatbot can facilitate swift and seamless support extension.
