The manufacturing industry is well-suited to take advantage of chatbots. Manufacturers can create a chatbot to help their employees get accurate information regarding various processes and production levels quickly, eliminating the need to log into ERP and CRM systems. The chatbot solution integrated with AI, NLP and ML algorithms can help manufacturers get better insights about their products, processes, as well as customers.
By creating AI powered bots for your workforce, you can automate and streamline various labor-intensive and routine tasks. Also, your employees can stay updated without being platform dependent or be tied to specific devices. They can get updated information on any mobile device that can host the messaging application.
A supply chain management system is essential for the manufacturing industry to enable improved inventory, shipping and a great amount of information to optimize labor and resources. Create supply chain bots to boost productivity and engagement by streamlining interactions amongst employees and within departments. With a bot for supply chain, get real-time status updates on the manufacturing process, goods produced, goods distributed and goods returned. Keep track of purchase order, inventory in-stock and out-of-stock, generate reports for shipping notifications, freight shipments and more.
Sales and marketing are the most important departments in a manufacturing company since they sell the products that you manufacture. Build sales rep bots to foster sales and marketing activities in order to improve sales productivity and your bottom line. By using a bot for sales, you can provide personalized, targeted relevant information to the sales team and prospects about products. The sales team can get the latest update on the product strategies, marketing collaterals, and sales targets defined, as well as attain sales reports details pertaining to prospect’s accounts, contacts, opportunities and tasks on-the-go.
Customer service professionals must have a strong omnichannel presence, reduced response times, and be available for customers in their preferred channels. Develop customer service bots to have a human-like conversation with customers offering real-time support and making daily functions simpler, faster, yet effective. Using a bot for customer service, interacting, and maintaining strong customer relationships. Engage and respond to customer queries/complaints promptly, keeping them updated about the status. Boost brand equity with valuable customer and business insights along with group product and service offerings.
Build an accounting or a bookkeeping bot to reduce manual work, go paperless and have information at your fingertips. With a bot for accounting, keep a track of all your financial reports, income, expenses and tax payables anytime. Access and scan bank statements, sales receipts and send invoices to customers when needed. Check ledgers, account receivables and payables and get contact details of customers, generate their bills and more.
Human resource professionals have to improve usage of existing systems and processes to help employees make better use of resources without the need of interacting with the HR department. Develop HR bots to provide effective assistance to employees and make day-to-day activities smoother. With an HR bot, employees can ask for official forms and instructions to fill in or make changes in your company policies. Also, add/edit/delete your personal information, request, withdraw and check your leave status on the move.
