Your business doesn’t need another tool. It needs a breakthrough. Think about it: imagine a system where you can find crucial information from scattered data in seconds, workflows are automated, and data delivers actionable insights—all powered by a single GenAI framework.
Introducing Needle, Softweb Solutions’ generative AI framework that brings intelligence to every corner of your enterprise. From agentic workflows to RAG and real-time integrations, Needle doesn’t just optimize operations—it rewrites the rules of efficiency and innovation. If you’re ready to solve the challenges of today with the technology of tomorrow, this is where the transformation begins.
Let’s explore what Needle is and how it can benefit your organization.
What is Needle?
Needle is a comprehensive generative AI framework designed to simplify and enhance the integration of agentic workflows into enterprise environments. It serves as a customizable and flexible ecosystem that bridges advanced AI capabilities with enterprise operations, enabling organizations to leverage large language models (LLMs).
Consider Needle as a smart assistant fueled by generative AI. It helps your business run smoother, faster, and smarter. It connects your data, automates tasks, and helps you make decisions quickly—just like having a team of experts working behind the scenes 24/7.
What Needle can do?
- Answer questions and solve problems
- Automate repetitive tasks
- Generate content and reports
- Improve enterprise search
- Make smarter decisions with data
- Build intelligent workflows
- Extract meaningful information from documents and images
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A legal tech company was facing issues with data visualization for patent analysis and document upload and patent comparison. They also required multi-lingual support. Explore how Needle helped the firm to address challenges related to large-scale patent data.
Understanding the Needle ecosystem: Key components and features of our generative AI framework
Data ingestion
Needle is designed to ingest data from various sources in a seamless manner from:
- Images: Needle combines image recognition and processing capabilities, allowing enterprises to derive insights from visual data.
- Documents: Whether it’s structured reports, invoices, or unstructured customer emails, Needle automates the extraction, classification, and analysis of text data. This feature is vital for industries like legal, healthcare, and finance, where document-heavy workflows require high precision.
- Relational databases: Through Needle, companies can incorporate relational database systems that make use of past and current data to guide AI-driven decision making.
Integration
The framework connects seamlessly with popular enterprise tools and platforms, such as:
- JIRA, MS SQL, and other ecosystems.
- GitHub and other developer-centric systems for continuous development workflows.
Hosting
Flexible hosting options address various needs of businesses, providing deployment across:
- Cloud platforms: Needle supports deployments on major cloud providers, including Azure, AWS, and Google Cloud. These options are ideal for businesses seeking flexibility, scalability, and easy maintenance for their generative AI solutions.
- On-premises environments: For industries dealing with highly sensitive data, such as healthcare or finance, Needle can be deployed on-premises. This ensures data stays within the organization’s firewall, meeting stringent compliance and security standards while still offering the power of AI.
Generative AI solutions
Needle supports a variety of AI-driven applications like:
- Agentic workflows: Agentic workflows are automated tasks which allow AI agents to take decisions, perform actions, and respond to real-time inputs.
- Chatbots and AI assistants: Integrate Needle chatbot interfaces for conversational AI capabilities in customer support, the answering of HR queries, as well as IT service management. These AI assistants are highly programmable and deliver personalized, natural language interactions with users.
- Enterprise search (RAG – retrieval-augmented generation): By combining AI’s generative capabilities with enterprise data, Needle delivers precise and actionable search results.
- API integrations: With an API-driven model, Needle enables businesses to be very specific about how they incorporate generative AI into their systems. From automating workflows to creating industry-specific applications, the API ensures flexibility and scalability.
Security and observability
Needle puts a high value on enterprise-grade security and features observability, allowing customers to see, trace, and govern AI workflows.
- Security: For on-premises deployments, Needle ensures that all AI workflows and data processing are done within the organization’s secure environment. Data encryption, user authentication, and role-based access controls safeguard sensitive information.
- Observability: Needle provides in-depth monitoring and logging capabilities, enabling businesses to trace AI workflows, identify bottlenecks, and ensure compliance with regulations. The features of observability also include performance analytics, which help organizations optimize their AI models for better outcomes.
Large language models (LLMs)
The framework is compatible with cutting-edge LLMs, including Azure OpenAI, Vertex AI, and emerging open-source models, ensuring scalability and adaptability to meet diverse enterprise needs.
- For enterprise-level businesses seeking advanced AI capabilities with seamless cloud integration, Needle is compatible with Azure and Google’s Vertex AI, ensuring that it can deliver reliable and scalable solutions.
- Open-source LLMs, such as LlaMA and Mistral AI, are available for businesses to use at a lower cost and with greater customization. These models allow organizations to fine-tune AI applications to specific use cases without vendor lock-in.
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Integration approaches
Integration via APIs
The API-first approach provided by Needle enables effortless integration into existing enterprise systems, such as CRMs, ERPs, and other business tools. This minimizes the disruption to current workflows but enables enterprises to effectively utilize Needle’s generative AI capabilities.
- Simplifies connectivity with legacy systems and modern applications
- Enables real-time data exchange for automated workflows
- Supports custom use cases tailored to organizational needs
Chat embed integration
With Needle’s chat embed functionality, organizations can have intelligent conversational agents built directly into their platforms, like websites, customer portals, and intranet systems. This will improve user experience by offering personalized, responsive interactions.
- Quick deployment without extensive reconfiguration
- Real-time customer support and lead generation capabilities
- Customizable to reflect brand voice and user requirements
Benefits of our GenAI framework for business applications
Enterprise use cases of Needle – GenAI framework
Customer service automation
With the deployment of AI-driven chatbots or virtual assistants on Needle, customer queries are dealt with, requests are processed, and response is given as personalized while trying to bring down wait times and thus improve customer satisfaction.
For example:
A telecom company can use Needle for automated customer support wherein billing inquires along with troubleshooting can all be handled, thus providing scope to the human agents for more critical issues.
Fraud detection
Needle’s AI capabilities can detect unusual patterns or anomalies in transaction data, enabling proactive fraud prevention.
For example:
A bank can employ Needle to track real-time transactions and alert suspicious activities to reduce financial losses and ensure security.
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Automated document processing
Needle can be integrated to automatically process and extract data from invoices, contracts, and other documents, ensuring accuracy and speeding up administrative tasks.
For example:
In financial services firms, Needle can automate the key information extraction on loan applications thereby speeding up their approval and reducing manual error.
Smart workflow automation
Needle can simplify difficult workflows with decisions being made, approval, and assigning tasks to realize maximum productivity.
For example:
In the case of a manufacturing company, needle can facilitate smart maintenance workflows whereby it can predict equipment breakdown and activate maintenance request beforehand which, therefore results in minimized downtime.
Personalized marketing and customer insights
By analyzing customer data, Needle can create highly targeted marketing campaigns and content, improving conversion rates.
For example:
An e-commerce platform can use Needle to create personalized product recommendations for users, boosting sales and customer engagement.
Employee productivity and task management
Needle can automate mundane internal work like scheduling, report preparation, and task allocation to enable the employees to focus on priority work.
For example:
A law firm can use Needle to automatically arrange and prioritize cases so that the lawyers will be able to attend to high-level strategic work while meeting deadlines.
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Supply chain optimization
Needle can analyze data from various sources to optimize logistics, reduce waste, and improve the overall efficiency of supply chain operations.
For example:
A logistics firm can leverage Needle to analyze traffic data and adjust delivery routes in real-time, thereby saving on fuel costs and improving delivery times.
Human resources and talent management
Needle can automate certain aspects of HR management, including recruitment, tracking of employee performance, and workforce optimization.
For example:
A large corporation can use Needle to screen resumes, assess candidates based on predefined criteria, and schedule interviews, thereby speeding up the hiring process.
Transform your enterprise with Needle
Needle is a GenAI framework that helps streamline operations, make better decisions, and foster innovation. Through agentic workflows, easy integrations, or scalable solutions, Needle empowers enterprises to streamline complex processes, make the most of their resources, and be more productive with less hassle and cost.
With its ability to adapt to changing business needs, ensure security with on-premises deployment, and drive actionable insights from data, Needle is not just a tool—it’s a transformative force that enables businesses to stay ahead of the competition. By adopting Needle, organizations are positioning themselves for sustained growth and success in a rapidly evolving digital landscape. Talk to our generative AI consultants to get an exclusive demo of Needle.
