The retail sector can derive great value from bots. Retailers can create a chatbot that interacts with their customers and gives them advice on what to buy, carry out basic customer support and even help employees with their jobs. The bots can be deployed for both eCommerce and brick-and-mortar stores.
By leveraging chatbot integrated with AI techniques retailers can anticipate customers’ preferences to offer a more personalized retail experience. On the other hand, machine learning algorithms will also help the chatbot to learn from the previous customer conversations and behavioral patterns.
AI-powered chatbots for retail can be leveraged to answer questions asked by customers, deliver meaningful advice, make everyday shopping easier, faster and more convenient. Besides, using intelligent chatbots will optimize agent efficiency, eliminate customer wait time and drive higher ratings, respond round the clock and deliver much more than traditional methods of customer service.
Customers expect a warm welcome when they enter your store. How do you think you can achieve the same level of prestige in an online store? A well-made chat service can complement and re-create that exceptional experience online.
The personal shopping assistant helps customers to begin with a series of multiple choice questions to help them find the right products. Such an interaction seems to be authentic and not robotic, giving customers a real, conversational shopping experience.
Bots can provide awesome deals to your customers. For example: if a customer uses a coupon, a bot can offer another one to use for the next time. This will ultimately keep customers happy and reduce customer churn.
Customers can easily ask your bot to search for a particular item and the bot will find relevant product images. Customer can then click on an image that is closest to his requirement which takes him to the product page.
No more over-burdened customer service staff anymore! Your bot can serve customers better once they place the order. It can send receipts, provide shipping and tracking information, and answer all order-related questions.
A bot can be used in situations where customers are reluctant to talk about sensitive topics. For some users, discussing their needs in a face-to-face manner might be embarrassing. Customers can talk about their problems and a bot can give solutions to those problems.
