Conversational AI Chatbot Development Company

Equip your enterprise with AI chatbot development and transform the way you interact

Table of Contents

Offering chatbot-as-a-service to build enterprise-ready bots

Organizations often face hurdles in meeting contemporary customer expectations for immediate, personalized interactions. Our chatbot-as-a-service solution employs AI-driven chatbots to deliver real-time, personalized responses, ensuring 24/7 availability and efficient

Enhanced customer engagement
Operational efficiency through task automation
24/7 support availability
Data-driven insights for informed decision-making

AI chatbot development

Empower your conversations with advanced chatbot capabilities

Context-aware chatbot
Intent-based chatbot
Multilingual capabilities
Omnichannel chatbot

Chatbot with context awareness

Embedded context awareness allows the chatbot to connect users’ follow-up questions to the conversation history, delivering detailed personalized answers seamlessly. It ensures a continuous flow in the conversation without repetitive questions. Context, in the form of JSON objects, is sourced from chat history, the user’s website, backend databases, or email messages and meeting notes. This empowers your chatbot to comprehend user context, session context, and domain-specific and industry contexts.

Intuitive chatbot intent recognition

Intent-based chatbot excels in recognizing user intent, understanding their motive, and accurately interpreting messages for real-time, personalized responses. To achieve this, we train the chatbot to recognize diverse intents through intent classification. Messages are grouped into categories like bookings, scheduling, order tracking, product information, FAQs, customer support, feedback, and more. Through NLP machine learning models, we feed data for training, enabling the model to learn and predict user intents based on input.

Multilingual capabilities for enhanced user satisfaction

We enable bots to engage with customers in various languages by integrating translation capabilities. Our chatbot frameworks are designed to facilitate translation based on conversational intent and context. This not only enhances user satisfaction but also fosters loyalty by engaging customers in their native language.

Seamless conversations anywhere

An omnichannel chatbot operates seamlessly across all channels, eliminating the need for reconstruction on specific platforms such as websites, messengers (including Facebook, Instagram, Viber, WhatsApp, Apple Business Chat, and Google’s Business Messages), mobile apps, email, or voice assistants. Using our conversational AI platform, your team can centrally manage conversations between users and the chatbot. All requests can be addressed from a single location, while chatbot users receive responses through their preferred channels. Authenticated users can smoothly transition between channels during conversations, with the chatbot remembering the ongoing dialogue.

Bot Development Solution

Identify your business requirements to build and deploy multiple cognitive bots on our platform quickly, without coding skills.

Cognitive services

Create intelligent systems and bots by infusing cognitive services into them to generate insights & decision making.

Bot Framework

Build cloud-based bot applications for your business by using language and syntax parsing, ML, NLP, & cognitive services.

Chatbot Integration

Enable easy access to information by integrating your chatbot with various systems like ECM, ERP, CRM, SharePoint, and O365.

Conversational UX

Create automated conversational user interface & experience using ML and NLP for carrying out more human-like communication.

Chatbot Use cases

We can implement cognitive chatbots for diverse industries & business verticals to improve productivity and customer service.

Manufacturing

Handle several monotonous tasks and automate necessary information on your devices.

Retail

Help your customers by answering questions, finding proper products and making recommendations.

Pharma industry

Automate daily tasks that pharma sales reps perform like push notifications, scheduling meetings with HCPs, reminder updates, placing sample orders, etc.

Healthcare

Deliver the best patient care by scheduling appointments, removing paperwork, identifying symptoms & more.

Insurance

Create an automated insurance agent for processing claims, detecting frauds, analyzing damages, and more.

Banking

Offer financial advice, customer support, streamline day-to-day operations, and cross-sell personalized products.

Human resources

Help HR team to streamline recruitment, and communication process by improving the employee experience.

Sales & marketing

Useful in improving workflow efficiency, building stronger customer relationships and engaging more customers.

Supply chain

Provide inventory efficiency, increase shipping accuracy, and send real-time updates to employees and customers.

Customer care

Enhance the customer experience by handling requests and complaints, sending real-time updates, and fixing bugs.

Workplace productivity

Automate mundane tasks, schedule meetings, offer instant product/service information, & enhance team collaboration.

Content search

Helps in deriving information from various enterprise systems and provide accurate information on the go.

Workshop

AI-as-a-Service Workshop

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Package

AI-based chatbot implementation strategy

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Benefits of using AI-based chatbot development

Easy integrationChatbots can be easily integrated with your existing messaging channels such as SMS, Facebook, etc., to serve your customers on their favorite platform.

Improved internal communicationChatbots can be leveraged for internal use of any enterprise to communicate effectively with vendors, suppliers and employees.

Round-the-clock supportChatbots perform 24/7, therefore they can provide customers with instant responses while maintaining a consistent brand voice.

Faster response rateChatbot can act quickly upon their interests and helps to gather customers’ data and gain insights to trigger more engagement.

Personalized experiencesChatbots can identify each customer and are likely to provide a personalized experience with their preferences and interests.

Make data-driven decisionsChatbots are designed to simulate conversations with human users, hence they gather relevant data about customers for better data-driven insights.

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Build a successful AI-powered chatbot with the top US chatbot development company

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Why Choose Us

Create. Connect. Collaborate.

Softweb Solutions is a chatbot development company, specialized in creating chatbots by integrating cognitive services to revolutionize the way businesses interact with their customers and employees.

Our developers can build customized chatbots and deploy on our platform using the right framework that suits your business needs.

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