Chatbots are no longer restricted to just consumer facing operations but are increasingly being deployed for increasing employee productivity inside the enterprise as well. This has resulted in enterprises implementing a chatbot platform in order to create and control the chatbots that they need. However, not all bot platforms are created equal. Between drag-and-drop builders and AI bot platforms, organizations need to know how to evaluate what they actually need.
Chatbots are moving aggressively beyond CRM in leading industry verticals and stand-alone chatbots are expected to contribute 40% of the market by 2022.
In this cheat sheet, you will find a checklist that you must consider before buying or developing a chatbot platform
- Types of bots a platform should be able to build
- Importance of NLP capabilities
- Integrations with popular marketing tools
- Significance of bot analytics
